We are seeking partnerss
Across all England states and territories!

Q：What are the after-sales service?

We provide comprehensive after-sales service, including:
1. Product quality guarantee: if the electronic quality problem occurs in the warranty period of the spot products, we will repair it free of charge.
2. Technical support: We will provide you with technical support to help you solve the problems encountered in the use process.
3. After-sales consultation: You can contact us by phone, email or online consultation to obtain after-sales service.

Q：How to deal with after-sales problems?

If you encounter after-sales problems, please contact us in time, we will serve you wholeheartedly. You can report the problem to us by phone, email or online consultation, we will solve it for you as soon as possible.

Q：How to contact customer service?

You can contact our customer service in the following ways:
1. Tel: Call our customer service hotline. For example, +86-18922534589
2. Email: Send email to our customer service mailbox. For example, [email protected]
3. Online consultation: Online consultation through our official website or social media platform.

Q：Are there customer reviews and case studies?

Yes, we have a lot of customer reviews and case studies. You can check out real feedback and success stories from our customers on our official website or social media platforms to learn more about our products.

Q：Is there room for price concessions?

Yes, the larger the order volume, the more discounts are available. For example, if the spot order volume is greater than or equal to 500 pieces, a 9.5% discount can be enjoyed. Annual cooperative customers will also be provided with a tiered rebate policy.

Q：What are the core advantages over other factories?

Technical barriers: it has its own self-developed pneumatic pressure top pressure adjustment system, which is not a common technology on the market;
Complete certification: the products have passed the international certification such as FCC of the United States, CE of the European Union and PSE of Japan, so there is no worry about export;
Flexible supply chain: support small batch and multiple batch production, the fastest 15 days to respond to market changes.

Q：Who is not suitable for use?

People who are prohibited from using the device include those with heat allergies, heart disease, pregnant women, skin diseases, and those who are advised by their doctors not to use electronic massage devices.

Q：What are your trade terms and payment term?

Our trade term is EXW,FOB.
We offer FOB terms and payment terms are T/T 30% deposit and balance before shipment.
Surely, these two terms are negotiable.

Q：How Long Will My Order Arrive?

It depends on the items you want, available inventory location and destination. We ship products from china warehouse to ensure you get them as soon as possible.

Q：What’s Your Returns Policy For Wholesale Orders?

We will take full responsibility if the items are defective, damaged or incorrect. If the cooperation is cancelled due to customer reasons, you will be responsible for all possible costs and losses.

Q：I have a forwarder in China, can you send the goods to them?

Sure we can, we would love to send the goods to your forwarder’s warehouse, please provide the address details correctly.

Q：What's your shipping solutions for wholesale orders?

Normally, we will provide a few shipping ways for options, like DHL, FedEx, or UPS, as our forwarders are the first-level agent of them. In addition, some other channels, like Air/Sea shipment + UPS combined, Amazon FBA service, or China Railway Express, are all available.